ACH Payment Processing Notice

We recently experienced an issue with the processing and posting of ACH payments for Royerton and DeSoto customers who have monthly automatic withdrawals set up directly through our office. These payments are typically processed on the 15th of each month.

This issue only affects customers enrolled in automatic ACH payments through our office. Customers who have automatic payments set up through their own financial institution or through InvoiceCloud on our website were not affected.

No late fees have been added to accounts impacted by this issue. Customers should see their normal automatic withdrawal posted to their account tomorrow, September 22, 2026.

We apologize for any inconvenience or delay this may have caused and appreciate your patience as we work to ensure payments are processed correctly.

If you have any questions or concerns about your account, please contact our office at 765.284.6370.